Frequently Asked Questions

Delivery and Cost
All items will ship between 3-5 business days
Shipping costs vary based on weight and volume of items ordered

How can I track my order?
After your order has been shipped, we’ll send you an email with all the
tracking details. If you do not receive a tracking email, please contact us
molly@woolncottage.com

How can I cancel my order?
Possibly, email molly@woolncottage.com and we’ll get back with you as
soon as we can.

Can I add additional items to my order?
As long as your first order has not already shipped, we can add whatever
you need. Email molly@woolncottage.com right away.

Can I change the color of my order?
Possibly! Email molly@woolncottage.com to see if your order has already
been shipped. If not, then we can make any adjustments needed.

Can I return an item?
Yes, please send all items back within 15 days. Sale items are
nonrefundable. Keep in mind you will be responsible for return shipping.

Something is missing from my order!
Email molly@woolncottage.com and we’ll take care of the issue right away!

I need help with my project!
Check out our resources page for knitting tips and tricks! We’ll do what
we can to help, but cannot always guarantee a fix. Email
molly@woolandcottage.com.