Have you heard of the Broken Needle Exchange Program at Jimmy Beans Wool?!
When you shop needles at JBW, you’re guaranteed protection if your knitting needle(s) breaks. Just send in the broken parts and get a new needle(s) for FREE. They even pay the shipping costs!
This is a game changer even if you didn’t purchase your knitting needles from JBW - you can still return your needles if they break, but you’ll just have to pay a $1 shipping fee. (We think that’s a pretty sweet deal!)
Here are a list of brands that are included in the program:
Here’s a clip from their website for what you need to know about shipping your broken needles back:
Simply send the broken needle(s) back to us at:
ATTN: Broken Needle Exchange
891 Trademark Drive
Reno, NV 89521
Please be sure to include your full name, order number, shipping address, phone number, and e-mail address. We know that this might seem like a lot of information to ask for but we've found that if there is a problem (your needles are out of stock, etc.), its easier to contact you if there are a few choices!
Depending on what type of needle was damaged, you may only have to send back part or all of the item:
Circulars: We need the entire needle.
Straights, Double Points and Interchangeable tips: We need just the broken needle and not the entire set.
Interchangeable Cords or Needle Set Accessories: We just need the broken part/s
Have a broken needle that you didn't order from us? Not a problem! We'll still take back damaged needles, even if you didn't purchase them from us (of course, as long as we carry needles from that company). We do ask for $1 in shipping charges, in order to send you a new pair.
If you have any questions pertaining to our broken needle exchange program, please feel free to call us at 877-JBW-KNIT (529-5648)!
Happy Knitting!
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